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Trainix Corporation takes pride in delivering quality public workshops covering a wide spectrum of disciplines. Our goal is to nurture professionals by providing excellent learning opportunities and adding value to your career.

M107 OUTSTANDINDING BUSINESS NEGOTIATION SKILLS
 

M108 MEASURING & MANAGING CUSTOMER SATISFACTION

M109 COMMUNICATION SKILLS FOR SUCCESS

M110 DELIVERING BRILLANT CUSTOMER SERVICE

M112 BUSINESS PROCESS RE-ENGINEERING

M114 REFRAMING THE MIND: THE ART OF CREATIVE & INNOVATIVE THINKING

M107 OUTSTANDINDING BUSINESS NEGOTIATION SKILLS                                            

How many times have you felt like you should have gotten a better business or personal deal but did not now how to do it?  How many times have you had the feeling that you paid too much for something because you had no other choice?  The secret to a successful deal is in knowing how to negotiate effectively.  Negotiating is not always about price.  Successful negotiation is not about you winning at the expense of the other party.  Successful negotiation is about how to make the other party understand your side of things.  In this two-day program, you will learn how to profile your behavioural and conflict styles, and how to use them to make you a more effective negotiator.  You will be taught how to understand the other party’s intention, how to apply pressure tactics and how to defend against them.  A successful negotiation is one in which both parties end up win-win.

M108 MEASURING & MANAGING CUSTOMER SATISFACTION
                                           

Most businesses spend more time and energy trying to find new customers than they spend retaining the customers they have. The logic behind customer retention is simple - it costs far less money to keep current customers happy than to spend much more money to recruit new customers. Loyal customers tell their friends about your business and will spend more money than new customers. The way that your frontline staff work with your customers has a direct impact on your bottom line! This course will equip your company with the best skills, strategies and techniques to measure and manage customer satisfaction and service quality.

M109 COMMUNICATION SKILLS FOR SUCCESS

Have you ever wonder why some people seem to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including improving listening skills, rephrasing for better relationships, 8 ways to prevent communication barriers and more. Skills exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. This is the ideal program for those needing to improve their basic communication skills or for those looking for the extra business edge.

M110 DELIVERING BRILLANT CUSTOMER SERVICE

What is good customer service?  How can it go from good to great? What are the pitfalls that many people experience when trying to deliver customer service?  Does attitude count?  What is the best way to handle difficult customers?  What techniques can be used to reduce customer-service stress?  Find out the answers to these and other important customer-service questions during this information-packed training session.  Participants will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.

M112 BUSINESS PROCESS RE-ENGINEERING

The conventional business organisation urgently needs a radical make-over, if it is to stay competitive. It needs to be Re-engineered!

The hierarchically and functionally-organised structure of today's business organisation, with its highly specialised, task-oriented work force, may have served us well for the past two centuries but, is clearly and certainly lacking the agility and flexibility to adapt to the challenges presented by today's business environment - rapid explosive changes, relentless competitive pressures and increasingly diverse and difficult customer demands! This workshop addresses these issues and imparts effective ways to re-engineer your business processes.

M114 REFRAMING THE MIND: THE ART OF CREATIVE & INNOVATIVE THINKING

Edward de Bono said: “As competitions intensify, so does the need for creative and innovative thinking. It is no longer enough to do the same thing better. It is no longer enough to be efficient and solve problems. Businesses need creativity. To make the shift from administration to true entrepreneurship.” Indeed, organizations today need people who are not “framed” by traditional modes of thinking, people who can approach situations with creative ideas and innovative solutions. This program will show you how to become such a person. From convincing that you are a creative person, to providing you with the various techniques of generating innovative ideas, to how to apply innovative thinking to achieving your company’s objectives (i.e. innovation) and becoming a better person, this program will change the way you think and behave.